Return and Refund Policy

Last updated: July 01, 2020

Product will be delivered within 7 days of placing an order.

Please read these return and refund policies carefully before using Our Service.

Returnable items

Items that can be returned/refunded or exchanged within 07 days of receiving must follow the criteria as below:

1. Faulty items damaged or soiled upon arrival.
2. Items received in the incorrect size/color.

Items that can be returned/refunded or exchanged within 07 days of receiving must follow the criteria as below:

1. Items have not met your requirements.
2. Items are unwashed, unworn, unused, with tags and unaltered.

Note: In this situation, we will not be responsible for the return shipping cost.

Return Conditions：

For items with no quality issue, please ensure the returned items are unused and in the original packing. All return requests must be authorized by our customer service team before shipping to our returned address. Our team will not be able to process any returned items without a product return form.

Non-Returnable Items

We cannot accept returns in the following conditions:

1. Items outside the 07 days warranty time-frame.
2. Washed, worn, used, tag-removed or misused items.

Before Making a Return Request

For any reason if you would like to cancel your order while order is under shipping process, you will need to wait until you receive the package in hand before making a return request.

If you refuse to take delivery package from postman , our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.

If the package is returned to our warehouse because of customer's personal reason (Check details below), we'll contact you about re-paying the reshipment postage (by PayPal) and arrange the reshipment. However, please understand that no refund will be issued in this situation.

Details for customer's personal reason:

• Wrong address/no consignee
• Invalid contact information/ no answer to the delivery calls & emails
• Customer refuses to accept package/pay tax fee/ complete customs clearance
• Didn't collect package by deadline

Return address & refunds

Return address: You will need to send your returning products to our warehouse. Please always Contact us prior to returning the items by submitting a ticket to obtain a Product Return Form with the related returns address.

Refunds: The refund will be issued to your Account/Wallet. You can either use Credits to pay for new order or withdraw it to the original account/card you paid earlier.

If you want to return the product, please confirm that you’ve received your package, by clicking "Order Received". Then submit a "Return or Exchange" Ticket. After you submit your ticket, our Customer Service will approve your return request according to our policy, warranty, product status and the proof you provided.

If you need assistance, please Contact Us.